Definicja business context (CRM-CIC)
A collection of business objects related to call lists or interactions (calls).
The business context helps agents execute calls in call lists by displaying all data related to the call.
Items contained in business contexts can include:Business partners Business transactions Interactive scripts Campaigns Campaign tasks Product catalogs
The business context is automatically transferred to the Interaction Center (IC) when an agent accepts an automated-dialed call.
Słownik i definicje SAPa na B.