Definicja business routing

Co znaczy BUSINESS ROUTING:

The transfer of incoming calls to the most suitable agent or agent group in the contact center.

An agent's suitability is determined using specific attributes, business partner group attributes or routing server attributes such as dialing codes.

Contact center agents and business partners are grouped and assigned to each other according to specific criteria. This assignment specifies which agents are responsible for which business partners.

SAP przykład użycia BUSINESS-ROUTING pomoc. Jak działa business-routing kod programu ABAP. Wykorzystanie kodu Business-Routing w programie funtion module SE37. Obsługa funkcji business-routing w klasie.

Słownik i definicje SAPa na B.

Dodano: 5 sierpnia 2022
Autor: Informatyk

Co znaczy business routing użycie

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Nie działa BUSINESS ROUTING brak.

ERP business routing wdrożenia.

Definicja dla konsultanta SAPa