business routing co to jest
ABAP definicja business routing. Co znaczy calls to the most suitable agent or agent group in the.
Znaczenie business routing definicja.

Czy przydatne?

Definicja business routing

Co znaczy:

The transfer of incoming calls to the most suitable agent or agent group in the contact center.

An agent's suitability is determined using specific attributes, business partner group attributes or routing server attributes such as dialing codes.

Contact center agents and business partners are grouped and assigned to each other according to specific criteria. This assignment specifies which agents are responsible for which business partners.

Słownik i definicje SAPa na B.