Supports continued and effective business operations, building upon SAP SAP Standard Support by adding accelerated issues resolution through SLAs, annual IT assessments and action plans driven by a support advisorwho knows the customer landscape and functions as the single point of contact for all support-related topics.
The SLA addresses corrective action and includes guaranteed response times for priority-one problems in one hour and corrective action, be ita fix, workaround, or action plan, within four hours. Support advisors can also help customers establish a Customer CompetenceCenter and obtain certification by SAP.
SAP przykład użycia SAP-PREMIUM-SUPPORT pomoc. Jak działa sap-premium-support kod programu ABAP. Wykorzystanie kodu Sap-Premium-Support w programie funtion module SE37. Obsługa funkcji sap-premium-support
w klasie.
Słownik i definicje SAPa na S.