Co znaczy SITE (CRM-CIC):
E-mail address, Web address, or telephone number (from Dialed Number Identification Service, or DNIS) that the customer is currently using to contact the contact center agent. The channel site ID is the technical name of the site in the CRM system, and the Agent Dashboard Site Description is the description of the site that appears on the agent dashboard.
Example
DNIS: 888-555-1212
Description: SAP customer service (US East coast)
SAP przykład użycia SITE-CRM-CIC pomoc. Jak działa site-crm-cic kod programu ABAP. Wykorzystanie kodu Site-Crm-Cic w programie funtion module SE37. Obsługa funkcji site-crm-cic w klasie.
Słownik i definicje SAPa na S.
