Definicja topic (CRM-MSA)

Co znaczy TOPIC (CRM-MSA):

Predefined content category used for classifying and targeting content, and for user subscription.

Example:

- Sales Tools

Presentations Price Lists

In this example, Sales Tools is a topic and Presentations and Price Lists are related subtopics. Users can subscribe to the topic (Sales Tools) or its subtopics (Presentations or Price Lists).