Definicja work center (BC-SRV-COM)

Physical unit that is part of telephony integration with the R/3 component SAPphone.

A work center consists of an R/3 computer and a telephone. Between the computer and the telephone, there is a fixed or virtual connection. In this context, virtual means that the connection is implemented indirectly using a telephony server and a private branch exchange. The connection between the computer and the telephone means that screen work and telephone work are integrated.