Definicja call center

A group of special employees (customer service representatives) who deal with telephone inquiries from customers.

In general, a call center provides information as well as selling products and services over the telephone. This is made possible using corresponding technology such as the SAP Interaction Center. There are two different kinds of call center - an inbound call center, which processes only inbound calls, and an outbound call center, which deals with outbound calls such as sales calls and calls to prospective customers.