Definicja case creation strategy

Co znaczy CASE CREATION STRATEGY:

Contains control attributes for the creation of new cases for new social applications or social service plans (SSP) in Case Management.

The strategy comprises the following tools that ensure the creation of an appropriate case:

The case type determination strategy, which determines the case type that matches the request category and, optionally the case reference category. The business partner mapping, which is used to determine the business partners for social applications and SSPs and to assign a defined business partner function in Case Management. Based on this mapping, the business partners of a business transaction are transferred into the case