Definicja contact attached data

The information relating to a contact, generally collected before the contact reaches an interaction center agent.

This information can also include information added by a previous agent during the contact.

This information can be collected through the telephony channel via Interactive Voice Response (IVR), or through other channels such as e-mail or the Internet.

Example

Ms. Kattia Salizar

Schumacher Consulting

(310) 555-1010