A series of functions in the IS-T contract and order management component, that allows you to manage and monitor R/3 sales documents (SD contracts and orders,SM orders) in an integrated manner and to process them automatically.
If it is embedded in a Customer Interaction Center, the integrated contract and order manager (ICOM) supports all the business transactions during the sales process for telecommunications products. It also creates a log of any contact that took place with customers as well as a plan of scheduled customer contacts.
The user interface is HTML-based throughout and is both user-friendly and efficient.
With its Internet capabilities, ICOM can provide self-service on the Internet allowing customers to order products and services without the help of a CSR. ICOM can then trigger R/3 processes in the background.
SAP przykład użycia INTEGRATED-CONTRACT-AND-ORDER-MANAGER pomoc. Jak działa integrated-contract-and-order-manager kod programu ABAP. Wykorzystanie kodu Integrated-Contract-And-Order-Manager w programie funtion module SE37. Obsługa funkcji integrated-contract-and-order-manager
w klasie.
Słownik i definicje SAPa na I.