Co znaczy INTERACTION (CRM-CIC):
The complete exchange of information between the business partner and agent from the beginning to the end of the contact.
This includes all communications, such as receiving the contact, confirming the business partner data, discussing information relating to sales or service, creating business transactions and any follow up activities associated with the contact.
SAP przykład użycia INTERACTION-CRM-CIC pomoc. Jak działa interaction-crm-cic kod programu ABAP. Wykorzystanie kodu Interaction-Crm-Cic w programie funtion module SE37. Obsługa funkcji interaction-crm-cic
w klasie.
Słownik i definicje SAPa na I.