A flat file in CSV format containing information about each separate step during an agent's interaction with a customer.
This file uses structure SPH_STSTPE and contains details such as connection ID, step type, step direction, and step time. It is linked to its corresponding header file by the connection ID.
Example
Sample lines:
C6D90525CC87B146B271564156E66112,1,1,10 ZHOUYUF ,20030821054118,18,1
C6D90525CC87B146B271564156E66112,2,1,11 ZHOUYUF ,20030821054118,524,1
C6D90525CC87B146B271564156E66112,3,1,20 ZHOUYUF ,20030821054118,12817, 1
C6D90525CC87B146B271564156E66112,4,1,30 ZHOUYUF ,20030821054118,639,1
SAP przykład użycia ITEM-FILE pomoc. Jak działa item-file kod programu ABAP. Wykorzystanie kodu Item-File w programie funtion module SE37. Obsługa funkcji item-file w klasie.
Słownik i definicje SAPa na I.
