Definicja Customer Competence Center

Co znaczy CUSTOMER COMPETENCE CENTER:

The customers who have signed a value contract set up a Customer Competence Center (CCC) in their organization.

SAP supports the implementation and operation of R/3 in the group, through direct partnership with the CCC. The CCC is the first point of contact for all customers covered by the value contract; it handles every question and problem pertaining to SAP, SAP's software and the use of that software. The basic functions of the CCC are:

Creating and running a first-level Support Desk or Help Desk Internal marketing Coordinating development requirements Processing and handling the contract with SAP.

CCCs also tend to take care of functions such as performing projects andimplementations: supporting the optimization of business processes, technical support, information services, project team training and user training.