Definicja symptom (CS)

A change in a product or system that indicates a malfunction of some type. A symptom can be described by freeform text and catalog code attributes. A symptom can refer to any business object, such as a sales order or repair order. Symptoms, along with solutions, are stored and linked in the Solution Database. The Solution Database can be searched from problem notifications as well as from the Customer Interaction Center Front Office by entering freeform text or attributes to find one or more appropriate symptoms, from which one or more solutions can be accessed.