The computer software that connects a telephony switch to a computer.
Computer Telephony Integration (CTI) allows:
Call-attached dataExamples include: Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS) or Interactive Voice Response (IVR) information.
Call processing using a Graphic User Interface (GUI) on a computer screen instead of telephone hardware Different channels such as voice, e-mail and paging to be controlled from one application Automatic logging of call-related informationExample
A call comes into a call center that uses CTI. The switch identifies the caller ID and sends it via CTI to the computer system, which looks up the number and sees that it belongs to Jack Smith. The system then sends the available information about Jack Smith along with the call to an agent's workstation. The agent can answer and process the call right from the computer screen.
SAP przykład użycia COMPUTER-TELEPHONY-INTEGRATION pomoc. Jak działa computer-telephony-integration kod programu ABAP. Wykorzystanie kodu Computer-Telephony-Integration w programie funtion module SE37. Obsługa funkcji computer-telephony-integration
w klasie.
Słownik i definicje SAPa na C.