Co znaczy COMMUNICATION MANAGEMENT SOFTWARE:
A third-party software product that manages communication channels and handles individual contacts with customers via different channels, such as phone, e-mail, and chat.
In general, this term should not be used to refer to CTI software, switches (PBX) or automatic call distributors (ACD), since these products are very focused, single-purpose products.
Examples
AMC Multi-Channel Management Suite (MCMS) Aspect Enterprise Contact Server Avaya Interaction Center Cisco IP Contact Centre Genesys G6 Siemens HiPathSAP przykład użycia COMMUNICATION-MANAGEMENT-SOFTWARE pomoc. Jak działa communication-management-software kod programu ABAP. Wykorzystanie kodu Communication-Management-Software w programie funtion module SE37. Obsługa funkcji communication-management-software
w klasie.
Słownik i definicje SAPa na C.