Definicja Groupware (CRM)

Co znaczy GROUPWARE (CRM):

Any type of software designed for groups and communication, enabling a group of users on a network to collaborate on a particular project. Groupware may provide services for communication, cooperation and coordination, amongst others.

Traditionally, the telephone is the most common groupware product, but nowadays common groupware products include:

E-mail (most common groupware product, besides the telephone) Group calendars Newsgroups and mailing lists Video communications Chat systems Workflow systems